Contact Us
Questions about our reviews, spotted something out of date, or want to flag an issue with one of the casinos we cover? We read every message that comes in. Here's how to reach us and what to expect once you do.
How to reach the US Online Casinos team
The quickest way to contact us is by email at [email protected]. We generally aim to respond within a few business days, though volume can occasionally push that out a little longer. Please include as much detail as you can — the casino name, the page you're referring to, or a screenshot if it's a technical issue — so we can get back to you with something useful rather than a round of follow-up questions.
What we can and can't help with
We're an independent comparison site, not a casino operator. That distinction matters for what we can actually do when you write in:
- We can help with: corrections to our reviews, questions about how we rank sites like Raging Bull, Uptown Aces or Ignition, feedback on bonus terms we've published, or general queries about how online casinos work in the US.
- We can't help with: processing withdrawals, resolving disputes over a specific deposit or bonus, verifying your identity with a casino, or accessing your player account. Those all sit with the individual casino's own support team, since they hold your account details — we don't.
If your issue is with a specific site — say, a delayed withdrawal or a bonus that didn't credit — your first stop should always be that casino's live chat or support email, since account-level details are something only they can see. If you've tried that and hit a wall, let us know; it's the kind of feedback that shapes how we review a site going forward.
Reporting an error on the site
We work to keep our coverage of offers, bonus terms and editorial ratings current, but promotions change quickly and details can shift between our last check and your visit. If you spot a bonus figure, wagering term or licensing detail that looks wrong on any page — including our write-ups of casinos like Slots of Vegas, Card Crush or BetUS — tell us what you found and where you found it. We verify and correct genuine errors as quickly as we can.
Responsible gambling and support services
If you're reaching out because gambling has started to feel like more of a problem than a pastime, please know this page isn't a substitute for direct support. We've put together a dedicated responsible gambling guide covering deposit limits, self-exclusion programs and where to find state and national support services. If you or someone you know needs help now, that's the better starting point — and every casino we review should offer its own account limits and self-exclusion tools too.
Before you write in about a specific casino
A few quick checks can often answer the question faster than waiting for a reply:
- Check the casino's own FAQ or support chat first — most withdrawal timing and verification questions are answered there directly.
- Read the bonus terms on the casino's site before assuming a promotion hasn't applied correctly; wagering requirements and game restrictions vary by offer.
- Confirm you're logged into the right account and that any identity verification (KYC) documents were fully submitted, since incomplete verification is a common reason withdrawals stall.
- If it's still unresolved, contact the casino's support team directly — they're the only ones who can see your account.
Other ways to learn more before you play
If your question is more about how to choose a casino in the first place, our other pages might save you a message altogether. Our About Us page explains how we research and rank operators, and our Non GamStop Casinos page covers offshore options for readers comparing platforms outside the standard licensing framework. Our Terms and Conditions page sets out how this site itself operates.
Whatever the reason for getting in touch, we'd rather hear from you than have you guess. Drop us a line at [email protected] and we'll do our best to point you in the right direction.